Privacy Policy

Who We Are

Hammonds Furniture Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with all relevant data protection legislation including UK GDPR. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Our registered office is at Nutts Lane, Hinckley, Leics, LE10 3QQ and we are a company registered in England and Wales under company number 1320508. We are registered with the Information Commissioner's Office (ICO) and our number is: Z882490X. We can be contacted at [email protected]

Information That We Collect

Our website at www.hammonds-uk.com uses cookies, which is a string of information a website stores on to a visitor`s computer. These cookies log the visitor`s browser every time they return. Visitors to the website who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the website.

We process your personal information to meet our legal, statutory and contractual obligations and legitimate interests to promote our products and services. We rely on legitimate interests to provide you with details of our products, offers, services and competitions. We will never collect any unnecessary personal data from you and process your information as specified in this privacy notice.

The personal data that we collect from you is:

• Name
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Work Telephone Number
• Mobile Telephone Number

We collect the information about you from your completion of a brochure request form, a design visit form or an order form, and/or from any other forms such as those on our website and surveys you complete and from records of correspondence, phone calls and site visits to you.

Please note that calls to and from our customer services department may be recorded for training and monitoring purposes.

How We Use Your Personal Data
(Legal Basis for Processing)

We take privacy seriously and will never disclosure or share your personal data unless it is to provide a service or we are required to do so by law. We only retain your personal data for as long as is necessary and for the purposes specified in this notice. If you are receiving promotional offers and marketing on the basis of legitimate interests, you are free to opt-out at any time. 

We collect your information in order to perform our contract with you and to pursue our legitimate interests including marketing such as sending promotional offers, providing evidence of transactions, verification of facts, quality monitoring and training.

We process your personal data for marketing purposes under the lawful basis of legitimate interests. This includes contacting those who have placed product and service enquiries, and/or purchased our products and services previously, with promotional offers concerning similar products and services. Sales enquiries are also processed under the lawful basis of legitimate interests.

Where you have entered a competition, we collect the information based on your consent to the rules of the competition and legitimate interests for data processing, through your actions of completing the actual competition form.

Your rights

You have the right to access any personal information that we process about you and to request information about: -

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

 

Sharing and Disclosing Your Personal Information

We do not share or disclosure any of your personal information without your consent, other than for the legitimate purposes specified in this notice, contractual or where there is a legal obligation. We use third-parties such as designers, surveyors and fitters and other third party contractors such as marketing agencies in the performance of our contract with you and/or to pursue our legitimate interests in providing evidence of transactions, verification of facts, quality monitoring, training and to send you marketing information and other communications from us, which may require us to share your information with these third party suppliers. However, all data processors acting on our behalf only process your data in accordance with the documented instructions from us and must comply with this privacy notice, all data protection laws including UK GDPR and any other appropriate confidentiality and security measures including Data Processing Agreements.

 

Safeguarding Measures

We will take all reasonable measures and precautions, to protect and secure your personal data. We work hard to protect you and your personal data from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

 

Consequences of Not Providing Your Data

You are not obligated to provide your personal data to us, however, if this information is required for us to perform any contract with you, we will not be able to perform the contract without it.

 

How Long We Keep Your Data

We only retain personal data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We will retain your personal data for 10 years where you have the benefit of our 10-year guarantee*. Where you are receiving direct marketing material, we will always provide you with an opt out function, allowing you to be quickly removed from the mailing list. Where you have entered a competition, we will also use your details for direct marketing purposes until you opt out or advise otherwise.

*Excludes StairSpace™

Lodging A Complaint

We process your personal data in compliance with this privacy notice and in accordance with all relevant data protection laws including UK GDPR.

If you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you can contact us at [email protected] We hope that we can address any concerns you may have but you also have the right to lodge a complaint with the Information Commissioner`s Office, if we fail to respond within 30 days or you are unhappy with our reply. For more information, visit www.ico.org.uk.

Website Analytics Tool

This website uses Mouseflow (https://mouseflow.com), a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity.

You can opt-out at: https://mouseflow.com/opt-out/.

Rated on Trustpilot

READ OUR REVIEWS

Updated November 28 2023