Part Time 1st Line Care Advisor- Fixed Term Contract Role for 9 Months
This year, we proudly celebrate 100 years of Hammonds- a century of helping people create omes that feel beautifully organised and thoughtfully designed. From bedrooms and living spaces to home offices, we design and craft fitted furniture that transforms everyday rooms into well-ordered spaces. Our purpose remains simple: we create a well-ordered home, so our customers can live their lives better.
Proudly a family business with over 20 showrooms nationwide, we manufacture our bespoke furniture in Leicestershire, combining exciting design to life with care and precision. Driven by passionate people and a clear ambition to be the UK's leading fitted furniture specialists, we step into our second century building on our heritage- doing things properly, with intention and pride, The Hammonds Way.
We're now looking for a 1st Line Care Advisor. In this role, you'll be the first point of contact for our customers, guiding them from the moment they place an order right through to the start of their installation. You'll handle queries, arrange surveys and fitting dates, and support customers if their plans change.
When challenges arise, you'll find the best solutions or work with our experts to keep things on track. You'll also take ownership of pre-installation issues, resolving them quickly and with care- ensuring every customer feels confident, informed, and supported throughout their installation journey.
The role:
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Act as the first point of contract for customers, handling inbound and outbound queries about surveys, fitting dates, and pre-installation support.
- Help customers book, amend, or cancel installation appointments, finding suitable alternatives when plans change.
- Take ownership of pre-installation complaints, resolving issues quickly, fairly, and with empathy.
- Communicate proactively with customers to provide clear updates, reassurance, and next steps.
- Work closely with resource experts to resolve complex scheduling or capacity challenges.
- Keep accurate and detailed records of all customer interactions in line with company processes.
- Follow company policies, procedures, and service standards to deliver a consistent, high-quality experience.
- Support colleagues by sharing knowledge, offering help when needed, and contributing to a positive, team-focused culture.
- Contribute to the overall success of the Customer Care Centre by meeting personal and team performance targets.
You will bring:
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Experience in customer service, contact centre, or client-facing roles- ideally within home services, retail, or logistics.
- Excellent communication and active listening skills, with the ability to explain clearly and out customers at ease.
- A calm, solutions-focused mindset, able to handle challenging situations with empathy and professionalism.
- Strong organisational skills, managing multiple cases and priorities with confidence and attention to detail.
- Confidence using systems and tools to log cases, update records, and track progress accurately.
- Reliability and accountability- consistently delivering on commitments and supporting your team's success.
- A collaborative approach, sharing knowledge, helping colleagues, and celebrating team achievements.
- A genuine commitment to delivering outstanding customer experiences and living our values: Be Real, Be Creative, Be Committed.
Your working hours will be:
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Monday to Wednesday
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09:00am- 15:00pm
- 30 minutes unpaid lunch
- Total weekly working hours: 16.5 hours
As a family business we will provide:
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Salary- £11,220 per annum- Pro Rata of £25,500
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33 days of annual leave (including 8 bank holidays)
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Additional annual leave purchase scheme
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Contributory pension scheme
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Access to discounts through Perkbox
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Generous Staff discount scheme
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A supportive and creative team environment where your contributions make an impact
Come and join us today, if you're motivated by delivering exceptional customer service, resolving issues with empathy and efficiency, and supporting your team to achieve its goals, this is a role where you can truly make an impact.
#You’reBetterOffAtHammonds