Customer Sales Advisor – 35 Hours

 

Customer Sales Advisor

At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With 26 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces. #InOrderToLiveBetter

Role overview:

Life is chaotic. Modern homes can become hectic, cluttered and messy.

As a Customer Sales Advisor, your role is to showcase what an ordered, calm, organised and tidy home can feel like, to help our customers envisage and bring to life their very own stylish sanctuary in our showrooms.

You’ll also be speaking to customers who have contacted us through digital platforms, with the aim of building rapport and encouraging them to come to our showroom or book a design visit.

Life in our Showrooms is calm, tailored, inspirational and progressive; you are part of strong, committed team with a shared passion for creating a well-ordered home so that our customers can live their lives better. You’ll do this by building meaningful, genuine and trusted rapport with our customers.

How you will succeed:

By being brilliant at connecting with people;

· You’ll bring a calm and professional energy to achieve our showroom goal; to deliver award winning customer service experience in person or over the phone

· You’ll work collaboratively with your showroom manager and teams to continually put our customers at the heart of our business

· As part of the wider Hammonds’ family, you’ll be passionate about collaboration and building meaningful relationships across the business to improve how we do things and get the best service, always, for our customers.

· You’ll be able to focus on converting customer interest (in person, over the phone or digitally) into design visits, to ensure our customers get the full bespoke Hammonds experience

What it takes:

You’ll be great at reading people. You’ll be able to spot when a customer needs a moment, needs a cup of tea, or is ready to hear more about our products. You’ll be attentive and brilliant at listening, hooking into really hearing what the customer is seeking to resolve. You’ll then help our customers by securing appointments, with sole intent of helping them live better.

You’ll also have a passion for style, order and organisation. As a Hammonds showroom team member, you will have the opportunity to harness your creative and strong communication skills as you will support and inspire our customers to select the styles, colours, and finishes from our diverse fitted furniture design range, offering a completely bespoke, unique and tailored customer service experience.

We’re looking to hear from people who love people, calm, creativity and order. If you’re reading this and are connecting already with the fact our customers are central to everything we do, and want accountability and responsibility for bringing order to people’s lives, please apply.

Reassuringly, you won’t need to know everything about the Hammonds product straight away – we believe that product knowledge can be learned and our detailed induction programme will support with this. All we ask is that you are self-driven, able to multi task, and possess a strength of personality that make it easy to build rapport with customers and team members alike.

Why Join Us:

At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.