Communication Specialist

 

Communication Specialist

At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 26 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.

Role overview:

As a Communication Specialist, you will be the frontline representative of Hammonds, responsible for managing customer interactions across various channels. Your primary role is to ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records.

How you will succeed:

· Excellent Communication Skills: Clearly understand customer inquiries, provide accurate information, and resolve issues promptly and professionally.

· Empathy and Patience: Listen actively, show understanding, and remain calm and composed throughout interactions.

· Product and Service Knowledge: Address customer queries accurately by continuously learning and staying updated on products/services.

· Time Management and Organisation: Handle multiple inquiries simultaneously and maintain an organised workflow.

· Positive Attitude: Create a customer focused and solution-oriented experience.

· Adaptability and Flexibility: Handle various customer personalities, demands, and challenges effectively.

· Teamwork and Collaboration: Work with colleagues to ensure consistent service delivery.

· Continuous Improvement: Seek feedback, learn from experiences, and participate in training and development opportunities.

· Resilience: Maintain composure and effectiveness when dealing with customer complaints or difficult situations.

What it takes:

· Resolving Complaints and Queries: Address issues with empathy and understanding.

· Prioritising Customer Needs: Focus on customer satisfaction and provide exceptional service.

· Attention to Detail: Be meticulous and thorough in all tasks.

· Effective Communication: Communicate clearly and effectively across various channels.

· Relationship Building: Build strong relationships and rapport with customers and colleagues.

· Informed Decision Making: Make thoughtful and informed decisions.

· Proficiency in IT: Demonstrate strong IT and technological skills.

· Efficiency and Productivity: Maximise personal efficiency and productivity.

· Planning and Organisation: Plan and organise tasks effectively.

· Diversity and Equality: Respect and embrace diversity and equality.

· Ownership and Accountability: Take ownership and be accountable for actions.

· Telephone Etiquette: Exhibit excellence in telephone communication.

· Accuracy: Ensure accuracy in all tasks and deliverables.

· Inspiration and Motivation: Inspire and motivate oneself and others.

Why Join Us:

At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.