45 minutes ago

Perfection

Couldn’t be more delighted, just perfect. Shaun Cowdell did an excellent job, a fantastic tradesman, friendly and efficient . Very pleased with Hammonds definitely recommend

Ann Barlow

2 hours ago

Excellent service from the start to…

Excellent service from the start to finish.

Assma

2 hours ago

Sam the fitter was top notch

Install process undertaken by Sam was excellent - hassle free from start to finish. Contact was made in advance to arrange arrival time. Installation itself was undertaken efficiently with minimal disruption to household, tidied up after himself and arranged disposal of packaging/waste.

MWEBB

4 hours ago

A few small issues, but otherwise outstanding

I’ll start from the beginning about my experience with Hammonds. The designer took onboard everything I said about what I wanted for my units. I had just recently bought a new flat and was downsizing from a two bedroom house and I wanted as much storage space built-in as I possibly could. I was having fitted wardrobes in my spare room which technically has now become my dressing room, and a full wall in the sitting room for Books ornaments TV etc. She took on board everything and designed me two beautiful units. My surveyor came and measured everything again within a micron to ensure an absolutely perfect fit. He was exceedingly knowledgeable made some adjustments to fit around a few awkward areas and was professional and courteous the whole time. As my fitting date drew nearer, I received an email telling me that the units would be delivered the working day before my first fitting, (which happened to be the Tuesday after a bank holiday). As I have a small flat, this wasn’t possible to have them to deliver on a Friday and to be sitting in the flat for four days. So they changed it to a delivery between 9 and 11 am on the first day of fitting. This was fine. However, I received a phone call at 6:30 in the morning to tell me that the delivery would be there by 7:30 in the morning, as I live in a communal block we cannot start anything before 8:30. When they arrived, I told them they would have to wait till at least 8 am to start bringing the units in which they did happily. My fitter, Christopher, arrived at just after 8 am also, and as soon as all of the units were brought up to my flat, he began work. He worked non-stop all day finishing at almost 6 pm on the first day. He worked quickly, efficiently, courteously, and I wish I could say noiselessly LOL however, needing to be made to measure meant that he obviously had to cut and drill. The bedroom units were finished by around lunchtime the following day and they look beautiful. The living room units arrived on the morning of the third day and Christopher again got to work immediately, courteously quickly and efficiently. There were some issues with rubbish clearance not being booked for the final day, which was a Friday, and as we had left all of the rubbish (boxes spare wood plastic etc that came with the packaging) on the communal landing of my block, it had to be removed the same day, and I was told it would be the following Tuesday… that could not happen. I spoke to my account handler, Lisa, whose Customer service skills are exemplary. She not only grasped the problem, but immediately set about on a solution. She arranged for the way to be collected after 2 pm that same day. Unfortunately Hammonds supplier (waste removal company) let her down badly. They decided they couldn’t get to me on Friday and so booked my collection in for Tuesday. Again totally not doable. So with Lisa‘s help, we booked a local waste removal company (whom I have used before) who were able to come and remove the rubbish with expediency. So all in all I would give the surveyor, the furniture, the fitter, and Lisa an A+, and due to the hitches, I overall experience a B+. So all in all four out of five stars I do not hesitate to recommend Hammonds for any fitted wardrobes units, etc, but I would take on board about speaking to your fitter on the day he/she arrives about (booking) rubbish removal. If you have a house or a garage then having it hanging around for a few days may not be a problem, but if you live in an accommodation where you have shared space (like me in a block of flats) where you cannot leave that amount of rubbish for days, ask your fitter to arrange collection for the last day, he/she will be there.

LADY B

5 hours ago

Very professional service

Everyone at Hammonds was constructive and helpful. Instore staff, Alan the designer, Darren the surveyor, and especially Ben the carpenter. Very professional job and I'm very pleased with the result. My new fitted wardrobes are beautiful.

Irene

5 hours ago

Daniel the fitter was experienced and…

Daniel the fitter was experienced and professional. Amazing personality also. Everyone was great. They even accommodated my date request for fitting

Okolo Joseph

9 hours ago

Fitter Richard was great

Fitter Richard was great, great attention to detail, always checking that I was happy with every stage of the install and very respectful.

Ken Cox

11 hours ago

Great end-to-end experience

We loved the quality of the wardrobe. Definitely superior standards compared to the competitors (especially the bi-fold door hinges). In terms of the experience: - during the design phase Harvey Morris was a superstar. He was a great designer and found practical solutions for our space - at installation, Gary Turnrer worked with professionalism and dedication. He was precise and tidy and we are super happy!

Fabio and Sachini Panella

11 hours ago

Beautiful shelves

The all process from start to finish went so smoothly. The designed created exactly what we wanted and the fitting went so perfectly. We are so so happy with our new unit. Already thinking of our next project!

Julie FRASCA

17 hours ago

Great service and great products.

Great service and great products.

ALEXANDER PRICE-PRESTON